All animals must be 8 weeks to fly with Virgin Australia Cargo . If they are between 8 and 12 weeks old, they must have a Valid Fit to Fly certificate.

Fit to Fly Certificates must be filled out and signed via a Veterinarian within 14 days of travel.

Providing all animals in the crate are less than 6 months of age, are from the same litter and weigh less than 14kgs each, you can put up to three puppies/kittens into the one crate. You will need to ensure that the crate is of suitable size to accommodate all of the animals inside. This does vary between carriers.

Unfortunately most airlines limit crates to 4 crates per flight. This is subject to availability. If you have multiple animals that require transport, please contact us and we will see what we can arrange for you.

All animals will travel in an Airline Approved plastic crate joined together with nuts and bolts.

This all depends on the size of your animal. Please visit our Crates page to see more specific information on how to measure your pet to determine the correct size for transport.

You certainly can! Providing that your crate is in acceptable condition and is airline approved, you are more than welcome to use your own crate.

We recommend to not feed your dog/cat on the day that they are flying. Dogs and cats can last several days without food so they will not starve. Water is provided for them throughout the duration of travel so that they have access to clean water to help minimise any dehydration.

Should you need to feed your animal for medical reasons ,it is important that your dog/cat is only fed a small meal no earlier than four hours prior to flying. If you feed your pet too much or too soon, it’s risk of getting travel sickness greatly increases.

Please also remember if you are feeding the animal prior, that if it doesn’t have time to toilet BEFORE flying, then it may do so during the flight which can make quite the mess. Your dog / cat might also be refused transport by the carrier if it has soiled it’s crate prior to transport.

Animals are kept in the cargo hold in an area specifically designed for them. It is air conditioned and usually dark to help encourage the animal to relax and sleep.

Providing that there is space available, absolutely! Just remember that you will need to lodge the animal 90 minutes prior to departure. Be sure to include your flight details to us when the time comes to book the flight.

The “sender/lodger” must have the pet to the Pet Cargo Drop Off point no earlier than 2 hours and no later than 1.5 hours before the flight departure time. The pet is usually ready for the “receiver” to collect 30 – 45 mins after the flight has arrived.

Yes! We highly recommend googling the Virgin flight number on the day of travel to check if it is running on time or see if there has been a delay. You can also go the below link and subscribe for updates for your pet’s flight. https://flightstatus.virginaustralia.com/flightNumber

Unfortunately, this does occur from time to time. Rest assured that our team are on call and are ready to deal with these issues as they come to hand. If a flight is cancelled, our team will be ready to promptly rebook you on the next available flight or work with you to reschedule. If there are significant delays, our team and agents are ready to assist, and we will try keep you informed and updated as much as possible.